Activity History
06 Mar 2024
Internet issues
28 Feb 2024
Paid bill via app
14 Feb 2024
Visited Telco shop to enquire about new plans
Call Prediction
Internet issues
Called 3 times for this issue in last 3 months
Bill discrepancy
Bill amount has gone up by 10% over L3M
Network status for Customer
1 device connected to broadband
No network congestion
Quality of service - 4 of last 20 calls terminated abnormally
L3M pattern - Uses internet more over weekend than weekdays
Marketing related activities by Customer
Viewed roaming packages to Thailand – 5 days back
Viewed Disney+ package on Telco site – 15 days back
Searched for Sustainability features in Telco app
Plans & Subscriptions
Frinds & Family Add-ons
Not Enrolled
| Service | Contract | Avg Spend(monthly) |
|---|---|---|
Mobile connection (3 postpaid lines) One for self, one for mother and one for her kid | NA | SGD 60 |
Add-ons Roaming package, Extra data | NA | SGD 15 |
Broadband 1 Gbps speed | NA | SGD 110 |
Streaming Media - Netflix subscription Premium subscription | NA | SGD 15 |
Call Transcript
Call with Michelle Teo
- Call Transcript
- Post-call Ops
Technical Issue Resolution
Click to generate incident resolution suggestions.
Marketing Recommendations
Personalization of Telco plan